Charlotte Smith

As the Business Support Manager at Heritage PS, Charlotte brings a wealth of experience and expertise to her role, providing essential support to the operations of the business and ensuring full compliance with industry regulations. With seven years of experience in the recruitment industry, she has a comprehensive understanding of the processes, procedures, and legal requirements that govern the sector, allowing her to deliver exceptional experiences for both candidates and clients.

Charlotte’s focus on promoting best practices and maintaining a high level of integrity and efficiency within the organisation has earned her a reputation as a knowledgeable and reliable leader in the industry. Her expertise in compliance and legal requirements, including the recent IR35 legislation, has enabled her to effectively educate clients and consultants, and ensure a fully compliant business environment.

Through her strategic thinking and unwavering commitment to excellence, Charlotte has significantly streamlined processes and improved administration, freeing up consultants to focus on delivering exceptional service to candidates and clients. Her attention to detail and dedication to constantly improving the operations of the business make her a valuable asset to the Heritage PS team and a key contributor to the growth and success of the organization.