Customer Service Administrator

 Heritage PS Talent Solutions are working on behalf of our client.

We are thrilled to be working in partnership with our well-established client within the manufacturing industry to recruit for a Customer Service Administrator to join their successful team on a full time, temporary ongoing basis in the Sheffiled / Rotherham area of S62, South Yorkshire.

This role will suit individuals from an Administration, Customer Service or Business Support role, who has experience using CRM systems as well as having great IT skills such as Excel.

The successful candidate will play a vital role in ensuring seamless communication between our company and our valued customers, as well as providing essential administrative support to our team.

Main duties of the Customer Service Administrator:

• Manage customer inquiries and provide exceptional customer service via phone, email, and in-person interactions.
• Perform various administrative duties, including data entry, filing, and document management.
• Utilise CRM system to maintain accurate customer records and track interactions.
• Proactively call customers to provide order and delivery updates, ensuring transparency and satisfaction.
• Liaise with internal departments to check the status of orders and resolve any issues or delays promptly.
• Utilise Excel and other software tools to compile data, create reports, and assist in analysis as needed.
• Collaborate with team members to streamline processes and improve overall efficiency.
• Handle customer complaints and escalate issues as necessary to ensure swift resolution.

Requirements of the Customer Service Administrator:

• Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry.
• Strong communication skills, both written and verbal, with a professional and courteous demeanour.
• Proficiency in using CRM systems and other office software applications.
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Excellent organisational skills and attention to detail.
• Proficiency in Microsoft Excel and other relevant software tools.
• Ability to work independently as well as part of a team.
• Flexibility to adapt to changing priorities and responsibilities.

For more information on this role, please contact Elly on 0113 8874433.

Closing date is 25.6.2024 Please note this could change subject to suitable applications.

Heritage PS Talent Solutions are acting as an employment agency on behalf of its client.

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Heritage PS Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Please note
If this role is permanent, Heritage PS Talent Solutions is operating as the employment agency. If this job is a temporary role, Heritage PS Talent Solutions is operating as the employment business.