Service Advisor - Bedford

Heritage PS Talent Solutions are working on behalf of our client.
We are thrilled to be working in partnership with an automotive business in Bedford to recruit for a Service Advisor to join their successful team.

As a Service Advisor, you hold a crucial position within the dealership, serving as the primary liaison between customers and our workshop. Positioned at the forefront of the showroom, a genuine passion for assisting customers is essential. During your initial weeks, you'll participate in our Customer Journey induction program, shadowing opportunities, and a buddy system, all tailored to facilitate a smooth transition into your new role.

Main duties of the Service Advisor:

• Establishing and nurturing customer relationships prior to their appointments, warmly welcoming them upon arrival.
• Ensuring a positive and proactive experience for customers throughout their journey.
• Serving as an advocate for both the business and the customer, leveraging expertise to support decision-making and achieve favourable outcomes.
• Handling all customer-related administrative tasks with precision and empathy.
• Proactively assisting customers with future needs.
• Collaborating with the team to uphold exceptional customer service standards and foster customer retention.

Requirements of the Service Advisor:

• Prior experience in customer service is a prerequisite.
• You must have a fervent dedication to the customer journey, prioritising exceptional experiences.
• Comfortable with deadlines, adept at managing customer expectations through consistent communication and updates.
• Possess strong attention to detail and organisational skills to handle your own customer base and workload effectively.
• Capable of professionally handling complex customer issues and seeking guidance from management when needed.
• Tech-savvy, preferably with prior experience using CRM systems.

 
Benefits of the Service Advisor role:

• £30,000 DOE basic salary
• Bonus / commission
• 25 days annual leave plus bank holidays
• Life assurance
• Pension
• Wellbeing support
• Employee discount
• Purchase discount scheme

For more information on this role, please contact Elly on 0113 8874433.
Closing date is 25.6.2024 Please note this could change subject to suitable applications.
 
Heritage PS Talent Solutions are acting as an employment agency on behalf of its client.
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Heritage PS Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour t o respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
Please note
If this role is permanent, Heritage PS Talent Solutions is operating as the employment agency. If this job is a temporary role, Heritage PS Talent Solutions is operating as the employment business.